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FAQ

How do I become an MDS Subscriber?

Please refer to our Subscription FAQ for more details.



How long is the order processing time?

For local ready stock orders, we require 1-3 working days to process and dispatch your order. For international orders, we require 3-5 working days to process and dispatch your order to our delivery service partners. If you order an arriving soon item/s, kindly refer to the approximate stock status date on the product page. Kindly note that due to the current covid situation, pre-order shipments will take longer than usual to arrive. We apologise for the delay in shipping. Email notification will be sent once shipment reaches.



When will my email sent be responded?

Our customer experience team will try their best to respond to you within 48 hours via email. They may take up to 7 working days to revert to you during covid period as the entire team is working from home. We greatly appreciate your patience. If you send an inquiry via social media platform such as instagram or facebook, our social media team will take at least 3-5 working days to liaise with service team before they can revert to you. 

 

How much does shipping cost and how long is delivery time?

Click here to view our shipping rates.



How do I change my shipping address?
Please email customers@mdscollections.com to update your shipping address and/or method before we deliver. Once dispatched from our warehouse, we are unable to stop the delivery. Kindly ensure you enter the correct delivery address before you checkout.
For future purchases, please log into your account to update your shipping address under Manage Profile.    

  
Delivery methods
For local delivery, you may choose 1-3 days courier service from $3.99. At this moment, we do not offer any self-collection service. 
For international delivery, the shipping charges will be calculated automatically when you checkout. Duration of shipping depends on custom clearance and may take longer than usual during Covid-19 period. 



I placed a successful order but why I did not receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your spam/junk mail folder. If you did not receive any confirmation email, kindly contact us via email and we will get back to you as soon as we can. 


If you are using hotmail, please add "customers@mdscollections.com" to your contact to ensure our emails goes into your inbox instead of spam/junk mail folder.



I have not received my item?

All Singapore registered parcels come with a tracking number. Your tracking number will be sent to your email and SMS notification. 

For arriving soon items, kindly wait for an email notification after your pre-order item is dispatched from our warehouse. We apologise for the delay in shipment for pre-order designs during this Covid-19 period.  
 


I have a missing item in my order?

Your order may be sent separately, especially if you have purchased a pre-order item. Hence, do check your email inbox for any email notification. In the event that you do not receive any notification from us, kindly contact us customers@mdscollections.com and we will reply to you as soon as possible.



What is your online return policy?

1.   14 days for local orders & 30 days for international orders. You may mail your returns back to our office (10 Changi South St 2, 05-03, Singapore 486596) via registered mail or drop it off at our pigeon hole at your convenience from Monday - Saturday, 9am to 6pm. 

 

2.   Items must be unwashed and unworn with the hangtag & price tag attached and accompanied by your order invoice. For shoes, extra shoe heels must be intact and shoes must be unworn with clean soles. We do not accept returns for earrings & lingerie due to hygiene purpose. Sale and promotional items are not eligible for returns.

 

3.   Processing of returns take up to 30 working days from the date of receiving date. You will receive the refund in the form of credit voucher or credit refund. By returning your item, you have agreed to receive your refund in a voucher(for non-subscribers) or credit(for subscriber). 


4.  If you have received an incorrect item/color/size, kindly return the item back to us unworn and with tag on via registered mail to our office or drop the returns off at the pigeon hole outside our office according to the timings stated above. In the event you mail the incorrect item back to us, we will refund your shipping charges within 30 days of receiving your item. You will receive either the correct item if its still in stock or we will refund the value of the item back to your original payment mode. 

 

5.   MDS Management reserves the final right to reject your return goods if they do not comply with our regulations. For more information on returns, kindly visit our FAQ page under returns policy for more details.


Product Information
Printed designs may vary in terms of symmetry and alignment for each piece and cannot be considered as a defect. Kindly allow 1-inch difference in the full-round measurement due to the way the measurement is taken and such variance is not considered as a defect. There might be a 10 - 20% discrepancy in the product color due to lighting and monitor resolution and in such cases, the variance may not be considered as a defect.
 


Do you restock your products?

Depending on the demand of the product, we do open backorder for selected sold out styles within 7-14 days from day of launch. Please check out our Arriving Soon tab on the website to secure a slot for backorder.



I ordered an arriving soon item but it has not arrived.

1. If you have ordered an "Arriving Soon" item/s, kindly note that it is a pre-order and the estimated arrival date as well as current status are as stated on the website under product details. Arriving soon items might be subjected to unexpected delays especially during this covid period so we strongly advise customers to order only if you are willing to wait.

 

Upon arrival, you will receive a "Your arriving soon item is here!" email from us. Once packed & dispatched from our warehouse, you will receive another notification email stated "Your order is on its way!".  In the event that the arriving soon item is cancelled, you will be notified via email and a refund will be made to you accordingly within 7 working days.

 

2. If you have ordered both in-stock and arriving soon item in the same order, please note that we will dispatch your in-stock item/s within 1-5 working days. Your arriving soon item will be dispatched in a separate parcel.

 

Subscription Gift Cards

Gift cards come in $30, $50 and $100 values in the form of subscription plan. 


 

Contact us

Customers inquiries & feedback
customers@mdscollections.com


Career & other business opportunities
business@mdscollections.com

 

Social Media

Instagram: @mdscollections
Facebook: mdscollections


Terms & Conditions

www.mdscollections.com/terms.cfm
 
Privacy Policy
www.mdscollections.com/privacy.cfm