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How do I become an MDS Subscriber?

Please refer to our Subscription FAQ for more details.


How long is the order processing time?

We will need 1-5 working days to pack and dispatch your order via our delivery service partners.


 

How much does shipping cost and how long is delivery time?

Click here to view our shipping rates.

 
 
Self-Collection at all Singapore retail outlets
Please allow us 1-5 working days to pack and deliver your parcels to our stores. 

We will email you once your order is ready for collection. Kindly collect your parcel within 1 week as any uncollected parcel will be returned back to our warehouse. Please contact our customer service team for uncollected parcel(s).


Click here to view our list of outlets and their opening hours.


 
I placed a successful order but why I did not receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you did not receive any confirmation email, kindly contact us via email and we will get back to you as soon as we can.



I have not received my item?

All Singapore registered parcels come with a tracking number. Your tracking number will be sent to your email and SMS notification. You may visit https://www.urbanfox.asia/courier-tracking/tracking/ to track your parcel.

 
For arriving soon items, kindly wait for a new email notification upon arrival and a final notification after it is being dispatched from our warehouse.
 


I have a missing item in my order?

Your order may be sent separately. Hence, do check your email inbox for any email notification. In the event that you do not receive any notification from us, kindly contact us customers@mdscollections.com and we will reply to you as soon as possible.



What is your online return policy?

1. Local returns must be in their original condition (unwashed, unworn and with price tag intact) within 14 days from date of receiving the parcel. You may either mail it back to us or drop it off at any of our retail outlets in Singapore. If you wish to exchange for a different size, you may do so at any outlet with your order invoice if the item is not purchased under any promotional code. For mailing back of return items, please allow us 14 working days to process your return. We allow up to 30 days for international parcels from date of receiving the parcel. 

2. MDS reserves the final right to accept or reject a return item. Sale and promotional items bought using discount codes are not eligible for any form of exchange, return or refund.

3. For online returns, kindly mail your return items to our office: MDS, 10 Changi South Street 2, #05-03, Singapore 486596.
Do allow us up to 14 working days to process your credit voucher upon receiving your return parcel.

 


4. You may use your credit voucher and offset your next purchase at www.mdscollections.com, regardless of sale or regular priced items. Credit voucher is a standalone voucher and cannot be combined with other promotions.

What is your outlet return policy?
For retail purchases, we allow up to 14 days for exchange from date of purchase. The same regulations listed above apply to outlet purchases.You are also required to produce your receipt and do note that refunds are not allowed.

 
Product Information
Printed designs may vary in terms of symmetry and alignment for each piece and cannot be considered as a defect. Kindly allow a discrepancy in measurement of 1-2cm due to different stretchability and the way measurements were taken. There might be a 20-30% discrepancy in the product color due to lighting and monitor resolution and in such cases, the variance may not be considered as a defect.
 


Do you restock your products?

Depending on the demand of the product, we do open backorder for selected sold out styles within 7-14 days from day of launch. Please check out our Arriving Soon tab on the website to secure a slot for backorder.



I ordered an arriving soon item but it has not arrived.

1. If you have ordered an "Arriving Soon" item/s, kindly note that it is a preorder and the estimated arrival date is as stated on the website. Upon arrival, you will receive a "Your arriving soon item is here!" email from us. Once packed & dispatched from our warehouse, you will receive another notification email stated "Your order is on its way!".

 

2. If you have ordered both in-stock and arriving soon item in the same order, please note that we will dispatch your in-stock item/s within 1-5 working days. Your arriving soon item will be dispatched in a separate parcel.



How to become a member?

1. Spend $150 on regular items in a single receipt at any of our 9 Singapore outlets, Malaysia outlet or online to obtain your lifetime membership program. Our membership program applies to both Singapore & Malaysian customers. 

 
2. You are entitled to 10% off regular merchandise at our retail outlets & online as well as 20% off your birthday month upon presenting your identification card and membership card at the cashier.

 

How do I receive my online code if I qualify as a member at MDS retail outlet?

To receive your online membership code, you need to:

- Photocopy your IC & membership card front & back.

- Email it to customers@mdscollections.com

- Online membership discount code will be sent to your email within 3 working days. Kindly enter the code upon checkout in the shopping cart page to enjoy the discount.

 
 

How do I receive my membership card & discount code if I qualify as a member online?

Kindly proceed to any of our physical outlets in Singapore to receive your physical membership card. Please show our friendly cashier your order invoice.



Gift Cards

Gift cards come in $30 and $50 values and are available for purchase in Singapore retail stores only.



Where are your retail outlets located?

Yes. Click here to view our list of outlets.

 
 
Reservation Policy
You may reserve any item at our retail outlet for 1 day only. Kindly dial the outlet number and inform our friendly retail assistant the item you wish to reserve. Do note that we are unable to do inter-store transfer for reserved items.

 

Contact us

Customers inquiries & feedback
customers@mdscollections.com


Media & marketing opportunities

social@mdscollections.com


Career & other business opportunities
business@mdscollections.com

 
 

Social Media

Instagram: @mdscollections
Facebook: mdscollections


Terms & Conditions

www.mdscollections.com/terms.cfm
 
Privacy Policy
www.mdscollections.com/privacy.cfm