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FAQ

How do I become an MDS Subscriber?

Please refer to our Subscription FAQ for more details.



How long is the order processing time?

For local in-stock orders, we require 1-2 working days to process and dispatch your order. For international orders, we require 3-5 working days to process and dispatch your order to our delivery service partners. If you order an arriving soon item/s, kindly refer to the stock status date on the product page. Email notification will be sent once shipment reaches.



When will my email sent be responded?

Our friendly customer service team will try their best to respond to you within 48 hours via email. They may take up to 7-10 working days to revert to you during high volume periods. If you send an inquiry via social media platform such as instagram or facebook, our social media team will take some time to liaise with service team before they can revert to you. It is highly recommended that you send an email instead. 

 

How much does shipping cost and how long is delivery time?

Click here to view our shipping rates.



How do I change my shipping details?
If your order has been paid for, please email to customers@mdscollections.com to update your shipping address and/or method before we deliver.
For future purchases, please log into your account to update your shipping address under Manage Profile.    

  
Self-Collection at all Singapore retail outlets
Please allow us 4-5 working days to pack and deliver your parcels to our stores. Kindly note that Tampines 1 outlet is not open for click & collect service. 

We will email you once your order is ready for collection. Kindly collect your parcel within 1 week as any uncollected parcel will be returned back to our warehouse for safekeeping. Please contact our customer service team for uncollected parcel(s).


Click here to view our list of outlets and their opening hours.


 
I placed a successful order but why I did not receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your spam/junk mail folder. If you did not receive any confirmation email, kindly contact us via email and we will get back to you as soon as we can. 


If you are using hotmail, please add "customers@mdscollections.com" to your contact to ensure our emails goes into your inbox instead of spam/junk mail folder.



I have not received my item?

All Singapore registered parcels come with a tracking number. Your tracking number will be sent to your email and SMS notification. You may visit our delivery partner to track your parcel.

 
For arriving soon items, kindly wait for a new email notification upon arrival and a final notification after it is being dispatched from our warehouse.
 


I have a missing item in my order?

Your order may be sent separately. Hence, do check your email inbox for any email notification. In the event that you do not receive any notification from us, kindly contact us customers@mdscollections.com and we will reply to you as soon as possible.



What is your online return policy?

1.   14 days for local orders & 30 days for international orders. For SG click & collect orders, the return period starts from the day you collect your parcel.

 

2.   Items must be unwashed and unworn with the hangtag & price tag attached and accompanied by your order invoice. For shoes, extra shoe heels must be intact and shoes must be unworn with clean soles. We do not accept returns for earrings & lingerie due to hygiene purpose. Sale and promotional items are not eligible for returns.

 

3.   You may either mail your item back to our office(10 Changi South St 2, 05-03, Singapore 486596) via registered mail or return in person at selected SG outlets.

 

4.   Exchanging of size or color for the same design can be done at any SG outlet.

 

5.   Processing of returns take up to 30 days from the date of receiving date. It may take up to 45 days during high volume periods.

 

6.   MDS Management reserves the final right to reject your return goods if they do not comply with our regulations. For more information on returns, kindly visit our FAQ page under returns policy for more details.



What is your outlet return policy?
For retail purchases, we allow up to 14 days for exchange from date of purchase. The same regulations listed above apply to outlet purchases.You are also required to produce your receipt and do note that refunds are not allowed.

 
Product Information
Printed designs may vary in terms of symmetry and alignment for each piece and cannot be considered as a defect. Kindly allow 1-inch difference in the full-round measurement due to the way the measurement is taken and such variance is not considered as a defect.. There might be a 20-30% discrepancy in the product color due to lighting and monitor resolution and in such cases, the variance may not be considered as a defect.
 


Do you restock your products?

Depending on the demand of the product, we do open backorder for selected sold out styles within 7-14 days from day of launch. Please check out our Arriving Soon tab on the website to secure a slot for backorder.



I ordered an arriving soon item but it has not arrived.

1. If you have ordered an "Arriving Soon" item/s, kindly note that it is a pre-order and the estimated arrival date as well as current status are as stated on the website under product details. Arriving soon items might be subjected to unexpected delays so we strongly advise customers to order only if you are willing to wait.

 

Upon arrival, you will receive a "Your arriving soon item is here!" email from us. Once packed & dispatched from our warehouse, you will receive another notification email stated "Your order is on its way!".  In the event that the arriving soon item is cancelled, you will be notified via email and a refund will be made to you accordingly within 7 working days.

 

2. If you have ordered both in-stock and arriving soon item in the same order, please note that we will dispatch your in-stock item/s within 1-5 working days. Your arriving soon item will be dispatched in a separate parcel.

 

Subscription Gift Cards

Gift cards come in $30, $50 and $100 values in the form of subscription plan.



Where are your retail outlets located?

Yes. Click here to view our list of outlets.

 
 
Reservation Policy
You may reserve any item at our retail outlet for 1 day only. Kindly dial the outlet number and inform our friendly retail assistant the item you wish to reserve. Do note that we are unable to do inter-store transfer for reserved items.

 

Contact us

Customers inquiries & feedback
customers@mdscollections.com


Media & marketing opportunities

social@mdscollections.com


Career & other business opportunities
business@mdscollections.com

 
 

Social Media

Instagram: @mdscollections
Facebook: mdscollections


Terms & Conditions

www.mdscollections.com/terms.cfm
 
Privacy Policy
www.mdscollections.com/privacy.cfm