How do I become an MDS Subscriber?
Please refer to our Subscription FAQ for more details.
How long is the order processing time?
For local in-stock orders, we require 1-2 working days to process and dispatch your order. For international orders, we require 3-5 working days to process and dispatch your order to our delivery service partners. If you order an arriving soon item/s, kindly refer to the approximate stock status date on the product page. Kindly note that due to the current covid situation, pre-order shipments will take longer than usual to arrive. Email notification will be sent once shipment reaches.
When will my email sent be responded?
How much does shipping cost and how long is delivery time?
Click here to view our shipping rates.
We will email you once your order is ready for collection. Kindly collect your parcel within 1 week as any uncollected parcel will be returned back to our warehouse for safekeeping. Please contact our customer service team for uncollected parcel(s).
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your spam/junk mail folder. If you did not receive any confirmation email, kindly contact us via email and we will get back to you as soon as we can.
If you are using hotmail, please add "firstname.lastname@example.org" to your contact to ensure our emails goes into your inbox instead of spam/junk mail folder.
All Singapore registered parcels come with a tracking number. Your tracking number will be sent to your email and SMS notification. You may visit our delivery partner to track your parcel.
I have a missing item in my order?
Your order may be sent separately. Hence, do check your email inbox for any email notification. In the event that you do not receive any notification from us, kindly contact us email@example.com and we will reply to you as soon as possible.
What is your online return policy?
1. 14 days for local orders & 30 days for international orders. For SG click & collect orders, the return period starts from the day you collect your parcel.
2. Items must be unwashed and unworn with the hangtag & price tag attached and accompanied by your order invoice. For shoes, extra shoe heels must be intact and shoes must be unworn with clean soles. We do not accept returns for earrings & lingerie due to hygiene purpose. Sale and promotional items are not eligible for returns.
3. You may either mail your item back to our office(10 Changi South St 2, 05-03, Singapore 486596) via registered mail or return in person at SG outlets (Tampines 1 & Citylink Mall).
4. Exchanging of size or color for the same design can be done at any SG outlet.
5. Processing of returns take up to 30 days from the date of receiving date. It may take up to 45 days during high volume periods. You will receive the refund in the form of credit voucher or credit refund. By returning your item, you have agreed to receive your refund in a voucher or credit(for subscriber).
6. MDS Management reserves the final right to reject your return goods if they do not comply with our regulations. For more information on returns, kindly visit our FAQ page under returns policy for more details.
Do you restock your products?
Depending on the demand of the product, we do open backorder for selected sold out styles within 7-14 days from day of launch. Please check out our Arriving Soon tab on the website to secure a slot for backorder.
I ordered an arriving soon item but it has not arrived.
1. If you have ordered an "Arriving Soon" item/s, kindly note that it is a pre-order and the estimated arrival date as well as current status are as stated on the website under product details. Arriving soon items might be subjected to unexpected delays especially during this covid period so we strongly advise customers to order only if you are willing to wait.
Upon arrival, you will receive a "Your arriving soon item is here!" email from us. Once packed & dispatched from our warehouse, you will receive another notification email stated "Your order is on its way!". In the event that the arriving soon item is cancelled, you will be notified via email and a refund will be made to you accordingly within 7 working days.
2. If you have ordered both in-stock and arriving soon item in the same order, please note that we will dispatch your in-stock item/s within 1-5 working days. Your arriving soon item will be dispatched in a separate parcel.
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