How long is the order processing time?
We will need 1-5 working days to pack and dispatch your order via our delivery service partners.
How much does shipping cost and how long is delivery time?
Click here to view our shipping rates.
We will email you once your order is ready for collection. Kindly collect your parcel within 1 week as any uncollected parcel will be returned back to warehouse and our customer service team will contact you for an alternative shipping method.
Click here to view our list of outlets and their opening hours.
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you did not receive any confirmation email, kindly contact us via email and we will get back to you as soon as we can.
All Singapore registered parcels come with a tracking number. Your tracking number will be sent to your email and SMS notification. You may visit https://www.urbanfox.asia/courier-tracking/tracking/ to track your parcel.
I have a missing item in my order?
Your order may be sent separately. Hence, do check your email inbox for any email notification. In the event that you do not receive any notification from us, kindly contact us email@example.com and we will reply to you as soon as possible.
What is your online return policy?
2. MDS reserves the final right to accept or reject a return item. Sale and promotional items bought using discount codes are not eligible for any form of exchange, return or refund.
3. For online returns, kindly mail your return items to our office: MDS, 10 Changi South Street 2, #05-03, Singapore 486596. Do allow us up to 14 working days to process your credit voucher upon receiving your return parcel.
4. You may use your credit voucher and offset your next purchase at www.mdscollections.com, regardless of sale or regular priced items. Credit voucher is a standalone voucher and cannot be combined with other promotions.
Do you restock your products?
Depending on the demand of the product, we do open backorder for selected sold out styles within 7-14 days from day of launch. Please check out our Arriving Soon tab on the website to secure a slot for backorder.
I ordered an arriving soon item but it has not arrived.
1. If you have ordered an "Arriving Soon" item/s, kindly note that it is a preorder and the estimated arrival date is as stated on the website. Upon arrival, you will receive a "Your arriving soon item is here!" email from us. Once packed & dispatched from our warehouse, you will receive another notification email stated "Your order is on its way!".
2. If you have ordered both in-stock and arriving soon item in the same order, please note that we will dispatch your in-stock item/s within 1-5 working days. Your arriving soon item will be dispatched in a separate parcel.
How to become a member?
1. Spend $150 on regular items in a single receipt at any of our 9 Singapore outlets, Malaysia outlet or online to obtain your lifetime membership program. Our membership program applies to both Singapore & Malaysian customers.
How do I receive my online code if I qualify as a member at MDS retail outlet?
To receive your online membership code, you need to:
- Photocopy your IC & membership card front & back.
- Email it to firstname.lastname@example.org
- Online membership discount code will be sent to your email within 3 working days. Kindly enter the code upon checkout in the shopping cart page to enjoy the discount.
How do I receive my membership card & discount code if I qualify as a member online?
Kindly proceed to any of our physical outlets in Singapore to receive your physical membership card. Please show our friendly cashier your order invoice.
Gift cards come in $30 and $50 values and are available for purchase in Singapore retail stores only.
Yes. Click here to view our list of outlets.
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