Once you have completed shopping, checking out is simple. You may view the item(s) you wish to purchase by clicking on “shopping bag” button on the top right hand corner of the website or click “add to shopping bag.”
When you are viewing the item(s) in your shopping bag, you may adjust quantities in your bag and then click “change qty” to recalculate the modified order. You may also remove item(s) by clicking on “remove.” However, you may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true. Please note, items added to your wish list do not ensure later availability.
Once you are all ready to check out with the item(s) in your shopping bag, click on “checkout” button. Following that, if you have not registered with us before, you will need to click on “register” to sign up for a new account. If you are a registered user, simply log on using your username and password that you created for that account.
If you have never purchase from us before, once you are logged on, please proceed to fill in the necessary shipping and billing information and click on “continue” button to proceed to the next step. If you are a repeated shopper, welcome back to our website. Do take some time to check for any missing or incorrect details such as mailing address before clicking on “continue” button.
At the end of the checkout process, you should receive an order processing email from us. We will also send you a delivery confirmation email on the day we send out your parcel. You can track your order by logging into your account tab.
If you are a local customer choosing payment via ATM transfer, kindly proceed to make payment within 24 hours. Let us know your Order ID via email or our customer care hotline. We will send out your parcel on the next working day.
We accept Visa, MasterCard, American Express, and JCB via our outsourced payment gateway under Telemoney. All transaction charges are fully absorbed by our company to ensure a pleasant shopping experience. For international shoppers, please note that the actual price charged will be subjected to the exchange rate applied by your credit or debit card company.
For international shoppers, we accept various credit cards listed above. You may also checkout via your PayPal account. All transaction charges by PayPal are fully borne by our company.
PayPal account: customers@mdscollections.com
For Singapore shoppers, we accept payment via Internet Banking through our E-nets in-built system which allows instant confirmation of order. Your item(s) is/are secured once you do a complete checkout through E-nets. All additional E-Nets charges are fully borne by our company.
You may also pay via ATM Transfer within 24 hours upon checkout. Orders will be regarded as void if payment is not received within this time period. Please take note of our registered corporate account details to proceed with the monetary transfer.
MDSCOLLECTIONS LLP Corporate Account:
Account number: 033-902395-7
Account type: DBS CURRENT Account
Bank Code: 7171
Bank Branch: 033
Click on TRACK ORDER tab. Click on view my orders to view all your past purchase OR check my order status to track your parcel. Tracking number is only available for local registered & over-seas parcels.
You may gauge the measurements listed on the product details page according to your size listed in the above size guide. If you are unsure of your size or need assistance regarding additional measurements, please contact our customer service department by email or phone.
MDSCOLLECTIONS.com makes every effort possible to bring in sufficient stocks for every design however; our items do get sold out occasionally. In the event you have ordered an out-of-stock item on the website, we will notify you via e-mail and resolve the changes accordingly.
You may also email us at customers@mdscollections.com for any out-of-stock item(s) you wish to purchase on the website because we do repeat our designs occasionally. Your name and email will be added into our waiting list and once restocks arrive, an automated notification email will be sent to your in box.
You may also type the item you want (i.e. chiffon dress) into the search box at the bottom right hand corner of our website and see what similar designs are available.
We try our best to publish as much information as we can about our products in terms of their measurements, a detailed description with fabric and material type and most importantly, a wide array of images for you to aid your shopping process.
However, if you have additional questions, please feel free to contact our Customer Service quoting the product name and code and we will get back to you shortly.
Our catalog is updated every Friday of the week. It previews the upcoming new arrivals for both website and flagship store. If the item you wish to purchase on the catalog is not available on the website, it’s either sold out or yet to be released.
For status of the design, you may get in touch with our Customer Service and we will get back to you shortly.
MDSCOLLECTIONS.com parcels are fully handled by Singapore Post Office. Orders placed and paid on Monday – Friday before 10am GMT +8 will begin processing that day, excluding public holidays and usually ship out on the same day. All orders placed and paid after 10am GMT +8 from Monday – Friday will begin processing the next working day, excluding public holidays. MDSCOLLECTIONS.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
Please take note that we do not provide Saturday delivery service and the delivery time does not include weekends and public holidays.
Risk of loss and title for merchandise shipped locally and internationally will be pass to you upon our delivery to the carrier.
MDSCOLLECTIONS.com will not be held liable for any lost parcel through a shipping method with non-tracking capability. We strongly advise local shoppers to opt for registered shipping method.
If you have any shipping or handling questions, please contact our customer service department by phone or email.
We fully understand the importance of handling your
returned goods and resolving the issue within 2 days of receiving it hence we
need your kind cooperation with us to facilitate the process.
All goods must be returned via mail within 14 days of receipt in
its original condition with price tag intact. We promise to resolve any returns
case within 2 days of receiving the parcel.
No cash refunds are allowed for all returned goods except
for incorrect item sent.
If exchange voucher is issued for return, only 1 voucher
is allowed per order. Separate exchange vouchers cannot be issued per order.
The returned goods are your responsibility until they
reached our office.
We strongly recommend you to opt for a postage service
that allows tracking of parcel. Please attach the Returns Note and mail the item/s
back to our office at the following address:
As an online business, we wish to provide a returns
service that is simplified and easy for you. From receipt, you have 14 days to
decide if you wish to return any item from your order. Simply fill in the
Returns Note enclosed with your order.
All merchandise bought online at www.mdscollections.com can only be exchanged via mail to our warehouse. Kindly abide our returns policy to facilitate the process.
It may take up to 4 working days for us to receive your
return depending on the postage service you opt for. However, once we received
your returned goods, we will log the case and send you an email notification
that your item is received and processing for exchange. Allow us 2 full working
days after the email notification to process your return.
Once 2 days is up, you will expect another email from us
confirming the action we have taken. We will either dispatch the exchanged item
from our warehouse on the same day or issue an exchange voucher. For incorrect
item sent, we will either send the correct item back to you on the same day or
issue cash refund on the next working day.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
We are sorry to inform that merchandise bought online cannot be exchanged at any our retail stores. You can only mail it back to our warehouse for exchange.
If you
wish to return anything but lost your Returns Note, simply click here to download the Returns Note. Do
not forget to attach it with the returned item/s when you send back to us.
Have you received my return goods?
As soon
as your returned parcel reached our office, our customer service department
will send you an email notification and your case will be logged and processing
for exchange.
In the unlikely
event that you do not receive any email from us, kindly get in touch with our Customer
Careand we will get back to you
shortly.
If you
have opted for registered postage service to return the goods to us, please
inform us your tracking number when you contact us.
We will only reimburse delivery charges for
incorrect item sent and faulty garment. If you have not received the refund,
please get in touch with our Customer
Care and we will reply you shortly.
We cater a variety of collection methods hence besides the usual shipping; you may opt to collect your item(s) at our store from every Saturday 2pm.
Do take note of the mass meet up cutoff time stated on every of our product details page to ensure that you need not make a wasted trip down to our store.
Only
regular-priced items may be reserved under your name for a maximum of 3 days
only. You
may reserve items from other outlet/s and have it transferred to the
outlet you wish to collect. Kindly note that the transferring process will
require one week hence you will be notified by our staff once the item is ready
for collection. Please
dial the correct store number to make your reservation.
You may call up our stores to check the availability of any item(s) you see online or the catalog preview. Our sales assistant will try her best to assist you.
Spend SGD250.00 in accumulated purchases
to redeem a SGD 10.00 shopping voucher for your next
online purchase at MDSCOLLECTIONS.com. Each voucher is valid for 3 months from
date of issue. Every 1 dollar spent is equivalent to 1 point earned.
Points are automatically added to the total points upon checkout.
How to redeem:
1. Simply log into your account and view the total number of points till date. 2. Click on "View Redemption Gift List."
3. You may either redeem a SGD
10.00 voucher by adding it to your shopping bag and proceed to check
out OR redeem any item on the list within the valid range of points.
4. If you redeemed an e-voucher,
we will process it within the next 2 working days and sent to your
mailbox. If you redeemed an item(s) from the list, we will dispatch
them according to your preferred collection method within the next
working day.
-Entitles
you to 10% off regular priced items all year round! - Get 10% off regular priced items when you shop online at www.mdscollections.com! -First
to know about new arrivals and promotions -Exclusive
discounts -Birthday
month treats
All you need to do: Spend
$150.00 in a single receipt to become a member!
Membership Policy:
Membership discount is stand alone and may not be combine with other forms of discount promotions unless stated otherwise. Each membership comes with an online discount code which will be send to you within 3 working days. You should receive your physical membership within 10 days.
The Management reserves the right to alter any part of the membership scheme at any time. We may, anytime, broadcast new promotions to the membership scheme.
